I called Apple back to get authorization to return the computer since I am still within the 14 day window. A different guy asked me why I wanted to do that. I proceeded to tell him the story which grows longer with every single hour.
“That doesn’t sound right. I’m going to connect you to a REALLY SMART person. I am sure they will help you. It will just be a few seconds.”
5-10 minutes later (thank God for rollover minutes), someone picked up my call.
I retold the whole story AGAIN. When I finally collapsed with fatigue, gasping for breath at the end of the story, he asked “Were you transferred to me?”
“Yes. I was told that you were the REALLY SMART guy who could solve my problem. Are you not that guy?”
“I just support for the iPhone.”
OF COURSE!!!!
“Look, I’m going to find someone SUPER SMART to help you.”
And then, like a breath of fresh air, he said, “It will take a few minutes.”
Sure enough, a few minutes later, a SUPER SMART guy got on the phone asked me to tell him the whole story. Even though it was starting to feel like Chinese water torture, I complied.
To make a long story short (say what???), he checked the serial number of my particular laptop and determined that it’s architecture would work with Tiger.
He then had me repeat all of the steps that I had done earlier in the afternoon and we got the same pitiful results. He then determined that the reason my computer wasn’t recognizing the Install disc was that it was an old version of Tiger.
He shipped out a new version that will work with my computer, called the Apple store, explained everything to them, made an appointment for me so they could load the software while my copy was coming in the mail.
Things are looking up!
